Frequently asked questions
- Question: The software claims it would be unregistered, and my unlock key doesn't work any more!
Solution: Get a new and free unlock key online by following this guideline.
- Question: I can't access the MusicBrainz online music database any more! Why?
Solution: Make sure you're using version 2.2.4f or later. If not, download and install the latest version from the download page.
- Question: I've paid with my credit card, but didn't get the unlock key immedeately. I've instead received an email where I'm told that I'm going to receive the
unlock key within 4 to 24 hours. Why?
Answer: The orders are processed by my reseller share-it. I have to use the share-it service because I (as the software developer) can't handle credit card payments on my own.
To avoid fraud, share-it has to check the credit card for validity before it places an order within the system. It seems that in some rare situations it's possible that the automated online
credit card check from share-it doesn't work and that the share-it stuff has to review your order manually. If this should happen, it can take several hours until your order can
be processed. You can contact share-it directly about the status of your order via their customer care center, which you find
here. You can also directly mail me at the given email address below, but please contact share-it first because they
handle the orders.
Contact information
The Magic MP3 Tagger program and this web site were created by Mathias Kunter.
If you have got a question concerning the
program, want to post feedback, want to criticize me or just want to tell me something else, please mail me at
support (at) magic-tagger (dot) com
Imprint and media owner
Mathias Kunter
Darwingasse 18/12
1020 Wien
Austria
Email address: support (at) magic-tagger (dot) com
Trade administration: Municipality of the 2. district of Vienna
Chamber: Chamber of commerce of Austria
Branch: Automatic data processing and information technology services
VAT ID: ATU62822235
