Frequently asked questions

• Question: My unlock key doesn't work any more!
  Solution: Get a new free unlock key online by clicking here.
  
  
• Question: I didn't receive an unlock key after I placed my order!
  Solution: Get a new free unlock key online by clicking here.
  
  
• Question: I can't access the MusicBrainz online music database any more! Why?
  Solution: Make sure you're using version 2.2.4f or later. If not, download and install the latest version from the download page.
  
  
• Question: I've paid with my credit card, but didn't get the unlock key immedeately. I've instead received an email where I'm told that I'm going to receive the unlock key within 4 to 24 hours. Why?
  Answer: The orders are processed by my reseller share-it. I have to use the share-it service because I (as the software developer) can't handle credit card payments on my own. To avoid fraud, share-it has to check the credit card for validity before it places an order within the system. It seems that in some rare situations it's possible that the automated online credit card check from share-it doesn't work and that the share-it stuff has to review your order manually. If this should happen, it can take several hours until your order can be processed. You can contact share-it directly about the status of your order via their customer care center, which you find here. You can also directly mail me at the given email address below, but please contact share-it first because they handle the orders.

Support

Please make sure you've checked the above FAQ before writing an email!!

If you have got a question concerning the program, want to post feedback, want to criticize me or just want to tell me something else, please mail me at
support (at) magic-tagger (dot) com